Novotel London Paddington 4 stars

Customer review rating (ALL Rating) 4.3/5 2,467 reviews

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3 Kingdom Street, Sheldon Square, Paddington, W2 6BD LONDON, United Kingdom

Description

Hotel extras

  • Swimming pool, sauna and fitness centre

  • 15-minute link to Heathrow Airport via Heathrow Express and link to Elizabeth line

  • 206 modern guest rooms and 11 disabled accessible rooms

  • 11 meeting rooms with high quality facilities and free Wi-Fi

  • Short walk to Hyde Park and Kensington Gardens

Our accommodation(s)

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Hotel location

Novotel London Paddington

3 Kingdom Street, Sheldon Square, Paddington
W2 6BD LONDON
United Kingdom

GPS:51.519046540144, -0.1825473208714

Telephone
Fax +44 20 7266 6010

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

No.3 Restaurant

Welcome to No.3 Restaurant & Bar at Novotel London Paddington. Indulge in our stylish, vibrant bar and restaurant serving international cuisine with a colourful variety of beverages.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,467 reviews

TripAdvisor Rating  4.0/5  3,228 reviews

Certificate of excellence 2023

Disappointing stay

TripAdvisor rating 1.0/5

DickD567 TripAdvisor review

Disappointing. Room potentially very nice but lots of maintenance needed, for example blocked sink, shower fittings falling off. Breakfast very expensive, worked out at £10/slice of toast and chef clearly didn't know how to make toast. External work not an issue

Dear DICKD567, Many thanks for your feedback. Please accept our most sincere apologies. This is definitely not the experience we aim to provide when comes to the condition of the rooms we offer and I hope that our maintenance team was able to rectify the issues encountered in your room when reported during your stay with us. We remain at your service, kind regards, Paulo Bernini - Operations Manager.

Lakshmisree is the reason to go to Novotel Padd x

TripAdvisor rating 5.0/5

nikkifO7048TU TripAdvisor review

Lakshmisree was absolutely wonderful. Wow Novotel for having the best staff member who care so very much about customers and colleagues - Lakshmisree was so very attentive and passionate about the drinks being served, our interests and we didn’t want to leave the bar as we could talk to her all night. Thank you so much for making our night so special and making us feel so special x

Dear nikkif07048TU, Many thanks for your review and comments. I am sure Lakshmiree will be delighted to learn how much has she contributed to your overall experience whilst staying with us. We remain at your service, kind regards, Paulo Bernini - Operations Manager,

Customer review rating 3.0/5

Anada J. Business - Confirmed reviews ALL

I had booked the room two months in advance via a phone call with the reservation center, during which I specifically inquired about the type of room I desired. However, upon arrival, my request was not fulfilled. Instead, the staff questioned how they could reserve the room for me if the previous guest had requested an extension of their stay. I found this response to be inadequate in terms of managing their work and reservations. However, towards the end of the conversation, another staff member intervened and offered me one of the corner rooms that I had originally requested, albeit from a different perspective. I accepted the alternative arrangement. Before leaving the hotel, I visited the bar to receive my welcome drink. Due to being busy earlier, I hadn't had the opportunity to obtain it. Consequently, I was unsure about the options available. Upon requesting to view the menu or see what was available, the staff permitted me to approach the counter. However, I remained near the entrance of the bar counter to make my selection. After choosing my welcome drink, as I was about to depart, a staff member, potentially a supervisor in the area, instructed me to leave (he said “come out”) with a harsh tone. Such a tone was inappropriate for addressing a customer, in my opinion. I believe staff members should be mindful of their choice of words and tone when interacting with customers, regardless of the circumstances.

Dear ANADA J., Thank you for taking the time to tell us about your experience at the Novotel London Paddington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

Well located, great staff

Customer review rating 4.0/5

Lucie Business - Confirmed reviews ALL

Staff was very welcoming, the hotel was well located, and the fitness center is a real selling point. To be improved: the breakfast lacks diversity (no yogurt, only 1 fruit option, etc) and the rooms could do with more electric outlets.

Dear LUCIE CORINNE N., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

Quiet location, main attractions within 30 minutes tube ride.

Customer review rating 4.5/5

Chris G. Families - Confirmed reviews ALL

Nice clean modern hotel for a short stay. Good room, if a little hot as A/C didn't seem to be working. Our niece loved having the large pull-out sofabed to herself. A fantastic on-site pool that our niece adored.

Dear CHRIS G., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

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Other web-users rate our hotel

  • 1,469 reviews 9.6/10 Location
  • 1,737 reviews 5.8/10 Room
  • 1,561 reviews 8.7/10 Service
  • 32 reviews 7.1/10 WiFi
  • 854 reviews 8.5/10 Breakfast
  • 662 reviews 6/10 Cleanliness
  • 342 reviews 8/10 Pool
  • 156 reviews 8/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.