FAQs | Paddington Central

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Covid-19
- What do the national lockdown measures in England mean for my visit?
  
  In line with the Government’s national lockdown measures, only essential stores remain open at Paddington Central.
  
  Some non-essential stores, cafes and restaurants are offering click-and-collect, takeaway or delivery options.
  
  Find out more and planning your visit.
- What safety measures are in place in response to the coronavirus outbreak?
  
  The wellbeing of our colleagues and customers is our number one priority, and so we’ve introduced extra measures to help everyone have a safe and enjoyable visit. These include enhanced cleaning regimes, particularly of key touchpoints.
  
  Find out more about planning your visit.
  
  Covid
- Can I travel to visit Paddington Central?
  
  The Government is advising against travel except where essential.
  
  Find out more on Government guidance.
- Do I have to wear a face mask when visiting?
  
  Yes. You must wear a face covering at all times when in a communal indoor space, unless you are exempt for medical reasons. This is a legal requirement.
  
  Covid
Other
- Can we use the public spaces?
  
  As ever, our neighbourhood remains open. We do request that you maintain the 2m social distancing wherever possible, including in our public spaces and walkways.
  
  No public events or street food vendors are scheduled on-site until further notice.
- Will the big screen be returning to the amphitheatre this summer?
  
  No public events are scheduled on-site until further notice.
- How can I use the ping pong tables?
  
  The ping pong tables have temporarily been removed in-line with Government guidelines.
- I have a query about my Novotel reservation, who do I contact?
  
  Please contact the Novotel directly.
- What should I do if I think I’ve lost something on site?
  
  Please contact our security team for any queries regarding lost property if you believe you lost the item in any of our public spaces. You can contact the team on 020 3204 4983, or send us a message via our contact us form.
  
  If you believe you lost an item within one of our bars, restaurants, gyms or leisure facilities, please contact them directly. You can find the details on their store page.
Parking
- What parking is available at Paddington Central?
  
  There is no public parking available at Paddington Central. The nearest car park is Paddington Station car park, find details on APCOA.
Services
- What cycle storage is available?
  
  There are a number of places to leave your bikes at Paddington Central, see our map for the locations. There is also a Brompton Bike locker offering free hire to NHS workers.
  
  Find out more about cycle parking facilities within Paddington Station.
- Is there free Wi-Fi at Paddington Central?
  
  Paddington has superfast, reliable WiFi across the campus. Connect to _Paddington Central Free WiFi and follow the on-screen instructions.
- Are there cash machines?
  
  There is an ATM at Sainsbury’s in Sheldon Square. See our map.
Shops & Dining
- Can I return my purchases to store for a refund or exchange?
  
  The returns policies of each retailer will vary, so please check with them directly.
- Are there places to eat or drink?
  
  Our bars, cafes, pubs and restaurants are closed but some are offering a takeaway or delivery option, although this cannot be consumed on site. Find out more and plan your visit.
- How do I get in contact with the bars and restaurants at Paddington Central?
  
  Paddington Central has a unique mix of places to eat, drink, workout and shop. For all enquiries, please contact the outlet directly. See our Eat, Drink & Shop section for the full list.
Toilets
- Are there public toilets on site and are they open?
  
  There are no public toilets at Paddington Central.
Travel
- Where is the closest Station to Paddington Central? What are the nearest transport links?
  
  Paddington Central sits beside Paddington Station, but is also a short walk from Warwick Avenue and Edgware Road.
  
  Please bear in mind that the stations will also be taking extra precautions at this time so allow more time for your commute. TFL continue to ensure the network is safe, clean and reliable, see more information on TFL Safety Guidence.
  
  Plan your journey.

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