FAQs

While face coverings are no longer mandatory in public areas, we are encouraging visitors to continue wearing them. The policies of individual stores and operators may vary, so please check in advance.

The policies of each of our pubs and restaurants will vary so we always recommend checking with them directly before setting off.

The ping pong tables have temporarily been removed in-line with Government guidelines.

In line with Government guidance, our restaurants and hospitality venues, stores and leisure and personal care operators are open.

We of course want everyone to feel safe and comfortable visiting us, and you can find out more by checking out our Stay Safe With Us page.

In line with Government guidance, our restaurants and hospitality venues, stores and leisure and personal care operators are open.

We of course want everyone to feel safe and comfortable visiting us, and you can find out more by checking out our Stay Safe With Us page.

The ping pong tables have temporarily been removed in-line with Government guidelines.

Please contact the Novotel directly.

Please contact our security team for any queries regarding lost property if you believe you lost the item in any of our public spaces. You can contact the team on 020 3204 4983, or send us a message via our contact us form.

If you believe you lost an item within one of our bars, restaurants, gyms or leisure facilities, please contact them directly. You can find the details on their store page.

There is no public parking available at Paddington Central. The nearest car park is Paddington Station car park, find details on APCOA.

There is an ATM at Sainsbury’s in Sheldon Square. See our map.

Paddington Central does not currently offer Wi-fi access for customers. We apologise for any inconvenience.

There are a number of places to leave your bikes at Paddington Central, see our map for the locations. There is also a Brompton Bike locker offering free hire to NHS workers.

Find out more about cycle parking facilities within Paddington Station.

Paddington Central is the perfect starting point to explore London thanks to its location on the Regent’s Canal discover more on our best cycle routes page .

Our bars, cafes, pubs and restaurants are closed but some are offering a takeaway or delivery option, although this cannot be consumed on site. Find out more and plan your visit.

The returns policies of each retailer will vary, so please check with them directly.

The policies of each of our pubs and restaurants will vary so we always recommend checking with them directly before setting off.

Paddington Central has a unique mix of places to eat, drink, workout and shop. For all enquiries, please contact the outlet directly. See our Eat, Drink & Shop section for the full list.

There are no public toilets at Paddington Central.

Paddington Central sits beside Paddington Station, but is also a short walk from Warwick Avenue and Edgware Road. 

• TFL have introduced some extra measures to keep you safe on public transport.
• You could choose to travel at quieter times on public transport if that is an option. Quieter times are 08:15 to 16:00 and after 17:30 on weekdays, and before noon and after 18:00 on weekends, find out more information on public transport at the TFL website

Plan your journey.