FAQs

We want everyone to feel safe and comfortable visiting us.

In line with government guidance, we are recommending that visitors consider wearing a face covering in our retailers, get tested if they have Covid-19 symptoms, and stay at home if positive. More information can be found on the Government website

We also have other measures in place to help everyone feel safe and comfortable visiting us:

• We have enhanced cleaning regimes in place, particularly around key touchpoints
• We’re asking everyone to be considerate of others and mindful of personal space
• We have hand sanitising stations available to use, and our retailers are encouraging contactless payments where possible

If you feel unwell and have coronavirus symptoms, we ask you to think about others and follow the Government’s guidelines on testing

We’d like to say a huge thank you to all of our visitors and colleagues for continuing to help keep each other safe.

In line with government guidance, we are recommending that visitors consider wearing a face covering in the indoor spaces. More information can be found on the Government website

We want everyone to feel safe and comfortable visiting us and we have other measures in place to help, including hand sanitising stations and enhanced cleaning regimes, particularly around key touchpoints.

In line with government guidance, we are recommending that visitors consider wearing a face covering in the indoor spaces. More information can be found on the Government website

We want everyone to feel safe and comfortable visiting us and we have other measures in place to help, including hand sanitising stations and enhanced cleaning regimes, particularly around key touchpoints.

We want your Paddington Central experience online to be as great as your experience while you are on site. We’d love for you to get involved with our Twitter, Facebook and Instagram pages but we also need to make sure these are safe, friendly and respectful places so we have a few guidelines to make sure this happens:

1. No hate speech or bullying: we want to make sure everyone feels safe and bullying of any kind isn’t allowed. Any user posting abusive, offensive, racist, discriminatory, sexually explicit or indecent, or other comments that could cause harm towards others, will have their posts removed from our channels. If further posts are made, users will be banned and blocked from our channels.

2. Be kind and courteous. We want to create a welcoming environment on our social media platforms so let’s treat everyone with respect. Any posts that contain threatening, swearing, intimidating or violent language or an incitement to violence or disturbance will be removed. Your profile may also be shared with campus security and/or law enforcement.

3. No promotions or spam. Any unauthorised promotions for third party products or services or infringement of third-party intellectual property, privacy, and/or publicity rights aren’t allowed and will be removed from the Page.

4. Speak the truth: We want to hear about your honest experience at Paddington Central but please avoid any false, fraudulent or misleading claims that may damage the reputation of the centre and/or the people who work here.

Our social channels encourage our Paddington Central community to openly discuss experiences in, or directly surrounding, us but it should be noted that unless the post has come from our official account, posts and comments do not represent the views of Paddington Central.

Our social media channels are monitored daily during regular working hours (9.00am - 5.30pm) and we will respond to any direct messages as soon as possible. Out of hours and weekend monitoring covers critical and emergency situations but we will always respond as soon as possible to any enquiries.

If you do have any questions relating to Paddington Central further information can be found on our FAQs page.

Please contact the Novotel directly.

Please contact our security team for any queries regarding lost property if you believe you lost the item in any of our public spaces. You can contact the team on 020 3204 4983, or send us a message via our contact us form.

If you believe you lost an item within one of our bars, restaurants, gyms or leisure facilities, please contact them directly. You can find the details on their store page.

There is no public parking available at Paddington Central. The nearest car park is Paddington Station car park, find details on APCOA.

There is an ATM at Sainsbury’s in Sheldon Square. See our map.

Paddington Central does not currently offer Wi-fi access for customers. We apologise for any inconvenience.

There are a number of places to leave your bikes at Paddington Central, see our map for the locations. There is also a Brompton Bike locker offering free hire to NHS workers.

Find out more about cycle parking facilities within Paddington Station.

Paddington Central is the perfect starting point to explore London thanks to its location on the Regent’s Canal discover more on our best cycle routes page .

The returns policies of each retailer will vary, so please check with them directly.

Paddington Central has a unique mix of places to eat, drink, workout and shop. For all enquiries, please contact the outlet directly. See our Eat, Drink & Shop section for the full list.

There are no public toilets at Paddington Central.

Paddington Central sits beside Paddington Station, but is also a short walk from Warwick Avenue and Edgware Road. 

Check journeys with Transport for London before you travel.