FAQs

The returns policies of each retailer will vary, so please check with them directly.

In line with the Government’s national lockdown measures, only essential stores remain open at Paddington Central.

Some non-essential stores, cafes and restaurants are offering click-and-collect, takeaway or delivery options.

Find out more here.

The wellbeing of our colleagues and customers is our number one priority, and so we’ve introduced extra measures to help everyone have a safe and enjoyable visit. These include enhanced cleaning regimes, particularly of key touchpoints.

Find out more here.

The Government is advising against travel except where essential.

Find out more here.

Yes. You must wear a face covering at all times when in a communal indoor space, unless you are exempt for medical reasons. This is a legal requirement.

Our bars, cafes, pubs and restaurants are closed but some are offering a takeaway or delivery option, although this cannot be consumed on site. Find out more here.

There are no public toilets at Paddington Central.

Paddington Central sits beside Paddington Station, but is also a short walk from Warwick Avenue and Edgware Road. 

Please bear in mind that the stations will also be taking extra precautions at this time so allow more time for your commute. TFL continue to ensure the network is safe, clean and reliable, see more information on TFL Safety Guidence.

Plan your journey here.

As ever, our neighbourhood remains open. We do request that you maintain the 2m social distancing wherever possible, including in our public spaces and walkways.

No public events or street food vendors are scheduled on-site until further notice.

There is no public parking available at Paddington Central. The nearest car park is Paddington Station car park, find details by clicking here.

There are a number of places to leave your bikes at Paddington Central, click here for the locations. There is also a Brompton Bike locker offering free hire to NHS workers.

There are cycle parking facilities within Paddington Station, click here for more information. 

No public events are scheduled on-site until further notice.

The ping pong tables have temporarily been removed in-line with Government guidelines.

Paddington Central has a unique mix of places to eat, drink, workout and shop. For all enquiries, please contact the outlet directly. Click here for the full list.

Please contact the Novotel directly, you can find the details here.

Paddington has superfast, reliable WiFi across the campus. Connect to _Paddington Central Free WiFi and follow the on-screen instructions.

Please contact our security team for any queries regarding lost property if you believe you lost the item in any of our public spaces. You can contact the team on 020 3204 4983, or send us a message via our contact us form.

If you believe you lost an item within one of our bars, restaurants, gyms or leisure facilities, please contact them directly. You can find the details here.

There is an ATM at Sainsbury’s in Sheldon Square. Click here to find it on a map