FAQs

The Government is advising against travel except where essential.

Find out more on Government guidance.

As ever, our neighbourhood remains open. We do request that you maintain the 2m social distancing wherever possible, including in our public spaces and walkways.

No public events or street food vendors are scheduled on-site until further notice.

Yes. You must wear a face covering at all times when in a communal indoor space, unless you are exempt for medical reasons. This is a legal requirement.

The policies of each of our pubs and restaurants will vary so we always recommend checking with them directly before setting off.

The ping pong tables have temporarily been removed in-line with Government guidelines.

All of our outdoor dining spaces are being carefully managed to ensure that all diners can enjoy a safe, socially distanced experience.

Some of our outdoor dining venues are serving alcoholic drinks, and in line with Government guidance all orders and payments will be taken at tables outdoors.

In line with the Government’s coronavirus restrictions, our stores, cafes, restaurants and cinema are now open.  

The policies and opening times of individual retailers will vary, so we always recommend checking directly with them before setting off. 

We want everyone to enjoy a safe visit with us, and so we continue to have extra measures in place. You can find out more by visiting our plan your visit page.

The wellbeing of our colleagues and customers is our number one priority, and so we’ve introduced extra measures to help everyone have a safe and enjoyable visit. These include enhanced cleaning regimes, particularly of key touchpoints.

Find out more about planning your visit.

No public events are scheduled on-site until further notice.

As ever, our neighbourhood remains open. We do request that you maintain the 2m social distancing wherever possible, including in our public spaces and walkways.

No public events or street food vendors are scheduled on-site until further notice.

The ping pong tables have temporarily been removed in-line with Government guidelines.

Please contact the Novotel directly.

Please contact our security team for any queries regarding lost property if you believe you lost the item in any of our public spaces. You can contact the team on 020 3204 4983, or send us a message via our contact us form.

If you believe you lost an item within one of our bars, restaurants, gyms or leisure facilities, please contact them directly. You can find the details on their store page.

No public events are scheduled on-site until further notice.

There is no public parking available at Paddington Central. The nearest car park is Paddington Station car park, find details on APCOA.

There is an ATM at Sainsbury’s in Sheldon Square. See our map.

Paddington has superfast, reliable WiFi across the campus. Connect to _Paddington Central Free WiFi and follow the on-screen instructions.

There are a number of places to leave your bikes at Paddington Central, see our map for the locations. There is also a Brompton Bike locker offering free hire to NHS workers.

Find out more about cycle parking facilities within Paddington Station.

Our bars, cafes, pubs and restaurants are closed but some are offering a takeaway or delivery option, although this cannot be consumed on site. Find out more and plan your visit.

The returns policies of each retailer will vary, so please check with them directly.

The policies of each of our pubs and restaurants will vary so we always recommend checking with them directly before setting off.

Paddington Central has a unique mix of places to eat, drink, workout and shop. For all enquiries, please contact the outlet directly. See our Eat, Drink & Shop section for the full list.

All of our outdoor dining spaces are being carefully managed to ensure that all diners can enjoy a safe, socially distanced experience.

Some of our outdoor dining venues are serving alcoholic drinks, and in line with Government guidance all orders and payments will be taken at tables outdoors.

There are no public toilets at Paddington Central.

The Government is advising against travel except where essential.

Find out more on Government guidance.

Paddington Central sits beside Paddington Station, but is also a short walk from Warwick Avenue and Edgware Road. 

• TFL have introduced some extra measures to keep you safe on public transport.
• You could choose to travel at quieter times on public transport if that is an option. Quieter times are 08:15 to 16:00 and after 17:30 on weekdays, and before noon and after 18:00 on weekends, find out more information on public transport at the TFL website

Plan your journey.