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What do the national lockdown measures in England mean for my visit?

In line with the Government’s national lockdown measures, only essential stores remain open at Paddington Central from Thursday 5th November.

Some non-essential stores, cafes and restaurants are offering click-and-collect, takeaway or delivery options.

Find out more here.

What safety measures are in place in response to the coronavirus outbreak?

We’ve introduced extra measures to help everyone stay safe here at Paddington Central. These include new signage to support social distancing, one-way systems within our buildings, and plexiglass screen barriers at reception and security desks. As more people return to our neighbourhood, we’re also increasing our security presence on site.

Find out more here.

Do I have to wear a face mask when visiting?

From Friday 24th July, wearing a face covering is mandatory in enclosed public spaces such as shops, supermarkets and shopping centres, as well as when buying food and drink to take away from cafes and shops.

The government’s full guidance can be found here.

Are there public toilets on site and are they open?

There are no public toilet facilities available.

Can we use the public spaces?

As ever, our neighbourhood remains open. We do request that you maintain the 2m social distancing wherever possible, including in our public spaces and walkways.

No public events or street food vendors are scheduled on-site until further notice.

What parking is available at Paddington Central?

There is no public parking available at Paddington Central. The nearest car park is Paddington Station car park, find details by clicking here.

What cycle storage is available?

There are a number of places to leave your bikes at Paddington Central, click here for the locations. There is also a Brompton Bike locker offering free hire to NHS workers.

There are cycle parking facilities within Paddington Station, click here for more information. 

What are the nearest transport links?

Paddington Central sits beside Paddington Station, but is also a short walk from Warwick Avenue and Edgware Road. Please bear in mind that the stations will also be taking extra precautions at this time. Please visit https://tfl.gov.uk/ to plan your journey.

Will the big screen be returning to the amphitheatre this summer?

No public events are scheduled on-site until further notice.

How can I use the ping pong tables?

The ping pong tables have temporarily been removed in-line with Government guidelines.

How do I get in contact with the bars and restaurants at Paddington Central?

Paddington Central has a unique mix of places to eat, drink, workout and shop. For all enquiries, please contact the outlet directly. Click here for the full list.

I have a query about my Novotel reservation, who do I contact?

Please contact the Novotel directly, you can find the details here.

Is there free Wi-Fi at Paddington Central?

Paddington has superfast, reliable WiFi across the campus. Connect to _Paddington Central Free WiFi and follow the on-screen instructions.

What should I do if I think I’ve lost something on site?

Please contact our security team for any queries regarding lost property if you believe you lost the item in any of our public spaces. You can contact the team on 020 3204 4983, or send us a message via our contact us form.

If you believe you lost an item within one of our bars, restaurants, gyms or leisure facilities, please contact them directly. You can find the details here.

Are there cash machines?

There is an ATM at Sainsbury’s in Sheldon Square. Click here to find it on a map